Jira Service Management

{"xsrfToken":"2d80b99ff47c6e21e31761ab5eed3fc04b4fbb57_lout","branding":{"id":"6","key":"fs","name":"FirstVoices Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/03664ce7-9d31-4eaf-a22e-b6a31a0e1808/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTEzYWE3Ny02MDIzLTRjZDgtOGRiNS0yNGMwYzI5YzdhZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNjY0Y2U3LTlkMzEtNGVhZi1hMjJlLWI2YTMxYTBlMTgwOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Nzk0ODAsIm5iZiI6MTczNDg3ODg4MH0.J0rxyW-QmG3sLxxoInPTSz5BqKAP2XwiRymj0bLEJho&client=c513aa77-6023-4cd8-8db5-24c0c29c7adf&mode=fit","logoId":"03664ce7-9d31-4eaf-a22e-b6a31a0e1808","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FPCC IM/IT Service Desk","sharedPortalName":"FPCC Technology Service Desk","userInitialAnnouncementHeader":"Please Click on the relevant Helpdesk link below to submit your request","userInitialAnnouncementMessageWiki":"If you are looking for FirstVoices Support, FPCC IT Request, Grant Portal requests, or Map support, please click the relevant helpdesk link below.\nIf you are looking for FirstVoices support, use the search bar to find an article in our FirstVoices Knowledge Base, or click the FirstVoices support portal below to get in touch with us directly.\n<a href=\"https://www.firstvoices.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Return to FirstVoices</a>\nIf you are looking for the Communications Department Helpdesk portal for questions about the FPCC website, Please use this link <a href=\"https://firstpeoplesculturalcouncil.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Communications Department</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FPCC IM/IT Service Desk","sharedPortalName":"FPCC Technology Service Desk","announcementHeader":"Please Click on the relevant Helpdesk link below to submit your request","announcementMessage":"If you are looking for FirstVoices Support, FPCC IT Request, Grant Portal requests, or Map support, please click the relevant helpdesk link below.\n\nIf you are looking for FirstVoices support, use the search bar to find an article in our FirstVoices Knowledge Base, or click the FirstVoices support portal below to get in touch with us directly.\n\n[Return to FirstVoices|https://www.firstvoices.com]\n\n\nIf you are looking for the Communications Department Helpdesk portal for questions about the FPCC website, Please use this link [Communications Department|https://firstpeoplesculturalcouncil.atlassian.net/servicedesk/customer/portals]\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b40000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5e6880e4-52db-4c40-9669-6b061bb9fddc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTEzYWE3Ny02MDIzLTRjZDgtOGRiNS0yNGMwYzI5YzdhZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlNjg4MGU0LTUyZGItNGM0MC05NjY5LTZiMDYxYmI5ZmRkYyI6WyJyZWFkIl19LCJleHAiOjE3MzQ4Nzk0ODAsIm5iZiI6MTczNDg3ODg4MH0.phYXhJJEMYu7vzlsr3hgi7TxngxvSj85nkA_O4AYI3o&client=c513aa77-6023-4cd8-8db5-24c0c29c7adf&height=300&mode=fit","bannerMediaApiFileId":"5e6880e4-52db-4c40-9669-6b061bb9fddc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"fs","projectId":10016,"serviceDeskId":6,"name":"FirstVoices Support","description":"Welcome! You can raise a FirstVoices Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"59","name":"App support","descriptionHtml":"","callToAction":"App support","introHtml":"Click here if you need help using a FirstVoices mobile app (on a phone or tablet), or you have a problem to report.","icon":10545,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[16],"key":""},{"id":"62","name":"Keyboard support","descriptionHtml":"","callToAction":"Keyboard support","introHtml":"Click here if you need help using, finding or installing a language keyboard, or you have a problem to report.","icon":10534,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[16],"key":""},{"id":"58","name":"Report copyright infringement","descriptionHtml":"Only the copyright owner or their authorized representative may file a report of copyright infringement. If you believe something on FirstVoices infringes someone else’s copyright, you may want to let the rights owner know.","callToAction":"Report copyright infringement","introHtml":"If you believe content on FirstVoices is infringing on your copyright, click here to file a claim.","icon":10537,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[16],"key":""},{"id":"61","name":"Suggest feature or update","descriptionHtml":"","callToAction":"Suggest feature or update","introHtml":"See a place where we can do better? Have an idea of something we could add to FirstVoices? We're all ears!","icon":10550,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"57","name":"Website support","descriptionHtml":"","callToAction":"Website support","introHtml":"Click here if you need help using FirstVoices.com, or you have a problem to report.","icon":10561,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[16],"key":""},{"id":"60","name":"Report a problem or bug","descriptionHtml":"","callToAction":"Report a problem or bug","introHtml":"Let us know about a problem with a FirstVoices tool (website, app or keyboard).","icon":10531,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"63","name":"Requested support via email","descriptionHtml":"","callToAction":"Requested support via email","introHtml":"","icon":10538,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[57,59,62,61,58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c9f041e-836b-3b90-a128-f8db9e532afd","appLinkName":"System Confluence","appLinkUrl":"https://firstvoices.atlassian.net/wiki","spaceKey":"FIR1","spaceName":"FirstVoices Knowledge Base","spaceUrl":"https://firstvoices.atlassian.net/wiki/spaces/FIR1","isServer":false},"labels":[],"projectKey":"FS","serviceDeskId":6,"kbLinkDomainURLs":["https://firstvoices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTEzYWE3Ny02MDIzLTRjZDgtOGRiNS0yNGMwYzI5YzdhZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4ODAwODAsIm5iZiI6MTczNDg3ODg4MH0.37Rzk5jU9HUz7mWxDTKzbbAgpvOfLanHelt5K7s5yS4","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"c513aa77-6023-4cd8-8db5-24c0c29c7adf","tokenDurationInMins":20}},"reqCreate":{"id":62,"projectId":10016,"form":{"name":"Keyboard support","descriptionHtml":"","callToAction":"Keyboard support","intro":"Click here if you need help using, finding or installing a language keyboard, or you have a problem to report.","instructions":"","icon":10534,"iconUrl":"https://firstvoices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10110","fieldConfigId":"10232","label":"Keyboard name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10085","fieldConfigId":"10200","label":"Where is the issue?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10189","label":"Computer keyboard","selected":false,"children":[]},{"value":"10190","label":"Phone/tablet keyboard","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/62","calendarParams":{"firstDay":0,"date":"2024-12-22T06:48:00-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c9f041e-836b-3b90-a128-f8db9e532afd","appLinkName":"System Confluence","appLinkUrl":"https://firstvoices.atlassian.net/wiki","spaceKey":"FIR1","spaceName":"FirstVoices Knowledge Base","spaceUrl":"https://firstvoices.atlassian.net/wiki/spaces/FIR1","isServer":false},"labels":[],"projectKey":"FS","serviceDeskId":6,"kbLinkDomainURLs":["https://firstvoices.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNTEzYWE3Ny02MDIzLTRjZDgtOGRiNS0yNGMwYzI5YzdhZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4ODAwODAsIm5iZiI6MTczNDg3ODg4MH0.37Rzk5jU9HUz7mWxDTKzbbAgpvOfLanHelt5K7s5yS4","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"c513aa77-6023-4cd8-8db5-24c0c29c7adf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}